PARTNERING
WITH YOU TO DELIVER
SOLUTIONS TO MEET YOUR NEEDS
Service and support are two critical components in developing a successful and efficiently used software package. The staff at BSTI is proud to offer an array of services including: configuration assistance, multiple training options, network support, maintenance updates, hardware support, custom programming solutions, and daily help desk support.
Contrary to many modern business operations, the very people who created the software solutions at BSTI are available for a timely response to answer any and all questions clients may have. BSTI has office locations in all 4 time zones throughout the continental United States in order to meet the needs and time requirements of their entire client base.
BSTI Professional Services include:
►Training
BSTI is proud to offer a comprehensive range of training opportunities. Personal, in-depth training is recommended and free when purchasing one of our data-management software solutions. Our ability to provide on-site training gives our clients the best opportunity to learn our software on the very systems they operate day in and day out. Additional training options include: via telephone and modem, "shadow" option on our company server, help desk troubleshooting, on-site personal and group training, and advanced user classroom seminars.
►Custom Programming Solutions
The software development team at BSTI enables clients to purchase a fully customized software solution based off a company's specific needs and desires. Solutions may be intended to work with data from outside software applications or previously purchase BSTI data management software modules. Contact us to learn how our custom programming solutions can help your business.
►Client Support and Maintenance
Client support and maintenance is available at all times throughout the workday. Although optional, we highly recommend that all existing clients participate in our Annual Maintenance option. This plan provides a number of benefits including free updates for normal software updates, priority help desk status, extension of software warranty, and preferred help desk billing rates.
►Software as a Service (SaaS)
Breckenridge Software Technologies is proud to offer their software in a SaaS format. The SaaS system structure enables BSTI to deploy and run their software solutions over the internet in a pay-as-you-go format. As technology continues to advance, an increasing amount of users are discovering the benefits of using software in a "cloud" format. Multiple users are able to login into their company accounts and view, record, and adjust data all over the internet. Advantages include:
- Accessible from anywhere with an internet connection
- No local server installation needed (although optional)
- Pay per user and rental based payment method
- Rapid scalability
- System and administrative improvements without costs
- Reliability
►Data Conversion Assistance
The process of upgrading, transferring, importing, and exporting data from software applications may be difficult and somewhat confusing for some IT personnel. The software development team at BSTI is extremely experienced in data conversions and will be more than happy to assist and answer any question throughout this process. Whether you want to archive outdated accounting information or set up a routine transfer of data to an outside software program, BSTI is available for continuous support. Please contact your local support agent or see the Contact Us page to request assistance in your upcoming data conversion.
